Term of the day: Mental Models

Mental models

Mental models are internal representations of the external world that allow us to visualize elements of a setting and relationships among those elements. A sender of communication and receiver with shared mental models of the communication context have similar images and expectations regarding the location, time, layout and other contextual features of the information.

Canadian Organizational Behaviour 9; McShane, Steen et Tasa 2015 p. 221
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